Lost packages
At Elunara we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at info@shopelunara.com or by using our contact form with your order number and any relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at info@shopelunara.com or by using our contact form, within 72 hours of receiving the order and include photos, ideally videos, of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.